bs88 Frequently Asked Questions

Most deposits at bs88 are credited instantly or within a few minutes. Here's a general guide by payment method:

• GCash / PayMaya: Instant to 5 minutes
• Online Banking (BPI, BDO, Metrobank): 5–30 minutes
• Over-the-counter: Up to 2 hours after payment confirmation

If your deposit hasn't appeared after the expected timeframe, check your payment provider's transaction history first to confirm the transfer was successful. If the payment went through but your bs88 balance hasn't updated, contact support at [email protected] with your transaction reference number.

The minimum deposit at bs88 is ₱100. This applies across all payment methods. There is no platform-wide maximum deposit limit for fully verified accounts, though individual payment providers such as GCash and PayMaya have their own daily transaction caps that may apply.

If you have a responsible gaming deposit limit set on your account, that limit will take precedence over the platform maximum. You can review and adjust your deposit limits at any time from your Account Settings under the Responsible Gaming tab.

bs88 does not charge any fees on deposits. The full amount you transfer will be credited to your gaming balance. However, your payment provider — such as your bank or e-wallet — may apply their own transaction fees or service charges. These are outside bs88's control and are not reimbursed.

We recommend checking your payment provider's fee schedule before making a deposit, especially for inter-bank transfers which may carry a small processing fee depending on your bank.

No. bs88 requires that all deposits come from a payment account registered in your own name. Third-party deposits — where the payment account belongs to another person — are not permitted and may result in the deposit being reversed and your account being flagged for review.

This policy exists to protect players from fraud and to comply with anti-money laundering (AML) regulations. If you accidentally deposit from a third-party account, contact support immediately.

If your deposit attempt failed, first check the following before trying again:

• Confirm your payment account has sufficient balance.
• Check that your payment app or online banking is not experiencing downtime.
• Ensure your bs88 account is fully verified — unverified accounts may have deposit restrictions.
• Check if you have a responsible gaming deposit limit that has already been reached for the day or week.

If the issue persists, contact our support team at [email protected] with the date, time, amount, and payment method of the failed transaction. We'll investigate and get back to you as quickly as possible.

Processing times vary by payment method:

• GCash / PayMaya: Usually within 1–4 hours during business hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Large withdrawals or first-time withdrawals may be subject to additional security review, which can add 1–2 business days to the processing time. You'll receive an email notification when your withdrawal has been approved and sent.

There are several common reasons a withdrawal may be pending or taking longer than expected:

• Your KYC verification is incomplete or documents are under review.
• You have active bonus funds with unmet wagering requirements.
• The withdrawal amount exceeds a threshold that triggers a manual security review.
• Your payment provider is experiencing technical issues or downtime.
• The request was submitted during a Philippine public holiday.

If your withdrawal has been pending for more than 3 business days without any update, contact our support team at [email protected] with your withdrawal reference number.

bs88 does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider may apply receiving fees or service charges on their end. These third-party fees are not controlled by bs88 and will not be reimbursed.

For the most fee-efficient withdrawals, GCash and PayMaya are generally the fastest and most cost-effective options for Filipino players.

Withdrawal requests that are still in "Pending" status can be cancelled from the Cashier section of your account. Once a withdrawal has moved to "Processing" or "Approved" status, it can no longer be cancelled.

If you cancel a withdrawal, the funds will be returned to your bs88 gaming balance immediately. Please note that frequently cancelling withdrawals may be flagged by our responsible gaming monitoring system, which is designed to help players maintain healthy gaming habits.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like baccarat and roulette may contribute a lower percentage. Check the specific promotion's terms for the game contribution breakdown.

If you have a bs88 promo code, you can enter it during the deposit process in the Cashier section. Look for the "Promo Code" or "Bonus Code" field when making your deposit and enter the code exactly as provided — codes are case-sensitive.

Some promotions are automatically applied to your account without needing a code. If a promo code you received isn't working, check that it hasn't expired and that you meet all eligibility requirements. Contact support at [email protected] if you continue to experience issues.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to that bonus. Only after the wagering requirements are fully met will the bonus funds (and any winnings generated from them) become available for withdrawal.

Your account balance is typically split into a real money balance and a bonus balance. Real money funds can be withdrawn at any time (subject to standard withdrawal conditions), while bonus funds remain locked until wagering is complete.

Yes. bs88 regularly runs promotions for existing players including reload bonuses, weekly cashback offers, free spins on featured slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and international boxing matches.

To stay updated on the latest bs88 promotions, check the Promotions section in your account dashboard regularly. Promotional offers are updated frequently and some are time-limited, so it pays to check in often.

To enable 2FA on your bs88 account, log in and go to Account Settings, then select the Security tab. Click "Enable Two-Factor Authentication" and follow the on-screen instructions. You can use an authenticator app such as Google Authenticator or receive OTP codes via SMS to your registered mobile number.

Once 2FA is enabled, you'll be required to enter a one-time code every time you log in from a new device or browser. This significantly reduces the risk of unauthorized access even if your password is compromised.

If you suspect unauthorized access to your bs88 account, act immediately:

• Change your password immediately from the Account Settings page.
• Enable 2FA if it isn't already active.
• Contact our support team at [email protected] to report the incident and request a temporary account freeze while we investigate.
• Review your recent transaction history for any unauthorized deposits or withdrawals.

Our security team will investigate the incident and take appropriate action. We may ask you to re-verify your identity as part of the investigation process.

A strong bs88 password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (e.g., @, #, !, $). Avoid using easily guessable information such as your name, birthday, or common words.

Best practices for account security:

• Never reuse your bs88 password on other websites.
• Do not share your password with anyone — bs88 staff will never ask for your password.
• Use a reputable password manager to generate and store strong, unique passwords.
• Change your password periodically, especially if you suspect it may have been exposed.

To activate self-exclusion, log in to your bs88 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Once confirmed, the exclusion takes effect immediately and cannot be reversed during the chosen period.

During self-exclusion, you will not be able to log in, deposit, or play on bs88. Any pending withdrawals of real money funds will still be processed. Marketing communications will also be suspended for the duration of your exclusion.

Log in to your account and navigate to Account Settings > Responsible Gaming > Deposit Limits. You can set a daily, weekly, or monthly deposit limit in Philippine Peso (PHP). The limit takes effect immediately once set.

Increasing a deposit limit requires a 7-day cooling-off period before the new higher limit takes effect — this is a deliberate safeguard to prevent impulsive decisions. Decreasing a limit, however, takes effect immediately. We encourage all players to set realistic deposit limits that align with their entertainment budget.

Gambling is meant to be a fun form of entertainment. However, it can become a problem for some people. Warning signs to watch for include:

• Spending more money or time gambling than you intended or can afford.
• Chasing losses — continuing to gamble to try to win back money you've lost.
• Neglecting work, family, or personal responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Hiding your gambling activity from family or friends.

If you recognize any of these signs in yourself or someone you know, please use bs88's self-exclusion tools and seek professional support. For more information, visit our Responsible Gaming page.

bs88 takes underage gambling prevention very seriously. The minimum age to register and play is 21 years old, in line with Philippine law and PAGCOR regulations. We enforce this through:

• Mandatory age declaration during registration.
• KYC verification requiring government-issued ID that confirms date of birth.
• Ongoing monitoring — accounts flagged for potential underage use are suspended pending investigation.
• Parental controls guidance — we encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gambling sites.

If you suspect a minor is using a bs88 account, please report it immediately to [email protected].