bs88 Privacy Policy

This Privacy Policy ("Policy") is issued by bs88 ("bs88," "we," "us," or "our") and applies to all personal data collected through the bs88 website at https://bs88.app and all associated services, features, and functionality (collectively, the "Platform").

bs88 is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By accessing or using the bs88 Platform, creating an account, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

bs88 collects personal data that is necessary to provide our services, verify your identity, process financial transactions, and comply with our regulatory obligations under PAGCOR and the Data Privacy Act of 2012. The categories of personal data we collect are set out in the table below.

bs88 does not collect sensitive personal information (as defined under the Data Privacy Act) such as health data, religious beliefs, or political affiliations, except where strictly required by law or with your explicit consent.

Where you choose not to provide personal data that is marked as required during registration or verification, bs88 may be unable to open or maintain your account or process certain transactions.

bs88 uses the personal data we collect for the following specific purposes, each of which is grounded in a lawful basis described in Section 4 of this Policy:

• Account Management: To create, maintain, and administer your bs88 player account, including verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method, including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.
• Regulatory Compliance: To meet our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including the maintenance of transaction records and the filing of required reports.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limit, and cooling-off requests.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Service Improvement: To analyze usage patterns and technical performance data in order to improve the bs88 Platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.

Under the Data Privacy Act of 2012, bs88 processes your personal data on the following lawful bases:

1. Contractual Necessity: Processing is necessary to perform the contract between you and bs88 — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
2. Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act of 2012.
3. Legitimate Interests: Processing is necessary for the legitimate interests of bs88, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and freedoms.
4. Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — bs88 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bs88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment processors, solely to facilitate deposits and withdrawals in PHP.
• Identity Verification Partners: Third-party KYC and AML compliance providers engaged to verify your identity and age in accordance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict contractual data processing agreements.
• Customer Support Platforms: Third-party live chat and ticketing system providers used to deliver our 24/7 support service.

All third-party service providers engaged by bs88 are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with our documented instructions. bs88 remains responsible for ensuring that such providers comply with the Data Privacy Act of 2012.

bs88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your bs88 account. These cookies cannot be disabled without affecting core functionality.
• Performance Cookies: Used to collect anonymized data about how players interact with the Platform, including pages visited, time spent, and error messages encountered. This data helps us improve the bs88 experience.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to understand aggregate player behavior and Platform performance. Data collected through analytics cookies is processed in anonymized or pseudonymized form wherever possible.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bs88 Platform. bs88 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

bs88 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act and its implementing regulations.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, or longer where a dispute remains unresolved.
• Technical and Usage Data: Retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, bs88 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

bs88 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bs88 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized bs88 personnel can access personal data, and only to the extent required for their specific role.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Continuous monitoring of Platform systems for suspicious activity, unauthorized access attempts, and anomalous behavior.
• Formal incident response procedures aligned with NPC breach notification requirements under the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bs88. You may exercise any of these rights at any time by contacting our Data Protection Officer (see Section 12):

• Right to Be Informed: The right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data bs88 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that bs88 has processed your personal data in violation of the Data Privacy Act of 2012.

bs88 will respond to all verified data subject requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, with prior notice to you.

The bs88 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. bs88 does not knowingly collect personal data from individuals under the age of 21.

Parents and guardians are encouraged to use parental control software and to monitor the online activities of minors in their care. bs88 supports the responsible gaming initiatives of PAGCOR and is committed to preventing underage access to gambling services.

bs88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The most current version of this Policy will always be available on this page, with the effective date updated accordingly.

Where changes are material — meaning they significantly affect your rights or the way we process your personal data — bs88 will notify you via the email address registered to your account or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

Your continued use of the bs88 Platform following the effective date of any amended Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure through our support team.

bs88 has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012 and NPC Circular No. 16-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the bs88 Platform
• Response Time: Within 30 calendar days of receipt of your request

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.